INTERNATIONAL SHIPPING FROM THE UK
Last Updated: Monday 23rd January 2023
On 9th January 2023, Royal Mail reported that they were experiencing severe service disruption to their international export services following a cyber incident.
On 18th January 2023, we went live with alternative solutions for international shipping.
What if my parcel was shipped before 9th January 2023:
- It should have made it successfully out of the country and we expect it to be delivered as normal.
What if my parcel shipped between 9th and 17th January 2023:
- If you have been sent a tracking number ending ‘GB’ then Royal Mail have it and have assured us that they will be able to deliver.
- Please expect a delay of up to 10 business days on your order arriving.
What if my parcel shipped from 18th January 2023:
- Your order will have been shipped on our new service.
- Your tracking will end ‘NL’.
- Your goods should arrive in the standard delivery time from the date of dispatch.
EU Orders & Deliveries Information
All of our European orders are shipped from the UK and in response to the new European Union IOSS regulations, we have had to increase delivery prices for EU customers. This is to guarantee that your delivery arrives without delays and without any additional charges by local tax authorities.
For customers from European Union Member States, please rest assured that the price you pay at checkout includes all taxes and customs charges - there are no hidden extras upon receiving your order.
Additional Tax Information
IMPORTANT: Some countries will incur additional import/customs duties unless we expressly state herein that delivery is Duty Paid - Push Entertainment is not responsible for any additional charges.
Please be aware that there are still delays to international shipping due to the global pandemic. We are unable to guarantee delivery times on these orders. On occasion, a country may close its borders meaning we are unable to deliver your order but we will be in touch if this affects you.
Ordering for a Specific Date or Event
When ordering for a special day, whether it's for a birthday, concert or holiday. Please ensure that you leave plenty of time for us to get the goods to you. We ask that you allow a full 5 working days for us to ship your order and then add on the maximum shipping time to your destination to give your order the best chance of reaching you in time - refer to grid further down this page for information on shipping times.
All delivery prices are calculated based on the weight of your order, and all of our delivery services are based on a tracked-to-your-door service. Heavier items such as framed art canvas prints will cost more than lighter items such as t shirt or mugs.
Examples for UK Tracked:
When Will Your Order Leave?
As each order is customised/made exactly to your needs, it will typically take 2-4 business days for it to be dispatched from our warehouse, but at busy times this can be longer.
UK Tracked Delivery
This is a **signed-for service. Delivery in no more than 2-4 working days from date of dispatch. Scanned throughout delivery - track your parcel’s progress online.
European Union Delivery
A duty paid service is available for countries that are European Union Member States - you will not be charged duty or VAT at the door to receive your goods. This is a **signed-for service using your local service provider or a direct service.
USA, Canada and ROW Delivery
Delivered using a **signed-for service.
**Please make sure that someone is available to sign for your package, otherwise collection from your postal office will be required.
When your order is dispatched you will receive a confirmation email. Depending on which delivery service you have selected, your order will arrive as follows:
|Delivery prices from £3.99|
4 - 9 business days
|Delivery prices from £10.89|
10 - 14 business days
|Delivery prices from £8.50|
14 - 21 business days
|Delivery prices from £9.40|
14 - 21 business days
|Delivery prices from £8|
Non-delivery occurs when the goods do not arrive at the address you gave us, or you claim that the goods are not in your possession despite a confirmation of successful delivery from the delivery partner.
Please be aware that in some cases of disputed delivery, as detailed in our terms of service, we may have to undertake a full investigation with the delivery partner before processing any refund or replacement.
If orders have not been received within 14 days of expected arrival, please click here to email customer support.